What we expect to see
- A more assertive communication building trust and rapport within the workplace.
- An increase in job satisfaction, staff recruitment and retention.
- A reduction in conflict, greater transparency and improved psychological safety.
- What are the main barriers to good communication.
- Understand why your message is not getting through.
- How to create the right message through words, tone and body language.
- Different communication styles.
- How to have difficult conversations
- Why we need to actively listen.